Return & Refund Policy

Thank you for choosing StocksAim, where we are committed to delivering high-quality educational materials, technical tools, and resources to help you succeed in your trading journey. We value your satisfaction and aim to maintain transparency about our policies regarding refunds, exchanges, and product usage.

Our offerings primarily consist of digital products—including courses, PDFs, e-books, technical indicators, and software—that are instantly accessible upon purchase. This instant access, combined with the digital nature of our products, creates a unique challenge regarding refunds, as digital products can be quickly duplicated. Therefore, we have implemented a limited refund policy to provide fair protection for both our customers and our business.

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1. Eligibility for Refunds

• Digital Product Refund Window: Due to the nature of our digital products, we offer a 7-day refund policy starting from the date of purchase. This timeframe allows you to review the product and determine its suitability for your needs.
• Request Within Time Frame: Refund requests made after the 7 days will not be accepted, as we consider this period sufficient for assessing the value of our offerings.
• Condition of Refunds: Refunds will only be considered if:
  • You have reviewed the demo material provided before purchase.
  • Your reason for the refund is related to genuine dissatisfaction with the product’s performance or if any technical issues cannot be resolved within the timeframe.

2. Demo Access and Pre-Purchase Evaluation

• To help ensure satisfaction, we offer free demo previews for most of our courses, e-books, PDFs, and software products. We highly recommend that all customers review these demos before completing a purchase to verify that the product meets their specific expectations and requirements.
• Trial Period and Demo Content: Demos offer a realistic preview of the product, allowing potential customers to evaluate the quality, content, and format. By purchasing, customers confirm that they have reviewed this material, minimizing cases of dissatisfaction or “change of mind” returns.

3. Refund Exclusions and Conditions

• Ineligible Refund Cases: Refunds will not be granted if:
  • The product has been fully downloaded, accessed, or copied in a way that indicates full use.
  • The customer has accessed a demo but decided they no longer want the product due to reasons unrelated to technical performance.
  • The refund request is based solely on a “change of mind” or lack of use after purchase.
• Technical Issues and Defective Products: If there is a technical issue or product defect, we will work diligently to resolve the problem. If it cannot be addressed within 7 days, a refund may be issued at our discretion. Refunds for technical defects are not guaranteed but will be reviewed on a case-by-case basis.

4. Refund Process and Documentation

• Initiating a Refund Request: To request a refund, please email us at admin@stocksaim.com with:
  • Your full name and purchase information (date, order number, etc.).
  • A clear explanation of why you are requesting a refund.
  • Any documentation, screenshots, or evidence of technical issues (if applicable).
• Processing Period: Refund requests are generally processed within 3-5 business days, though bank processing times may vary. Please be aware that certain payment providers may impose additional delays beyond our control.

5. Additional Considerations

• Exchange or Product Upgrade Requests: We understand that you may wish to explore additional resources beyond your initial purchase. Although exchanges or upgrades do not typically fall under our refund policy, please reach out if you’d like to discuss alternative products or additions. We’re happy to guide you through our offerings to help you maximize your learning.
• Lifetime Support: Our commitment to customer satisfaction extends beyond the initial purchase. Should you have any questions or encounter technical difficulties after the refund period, our support team is available to assist and provide guidance.

6. Policy Changes and Updates

• StocksAim reserves the right to modify this refund policy at any time to reflect changes in our services, legal requirements, or industry best practices. Updates to the policy will be posted here, and we encourage you to review this page periodically.

By purchasing from StocksAim, you acknowledge and agree to the terms outlined in this Refund Policy. We thank you for your understanding and cooperation in helping us maintain a fair and balanced policy for all users. If you have any further questions or require clarification on this policy, please don’t hesitate to contact our team.